Hi eboyle132,
Thanks for joining us here in the Roku Community!
We appreciate your report about this network issue and other playback issues going on and we're sorry to hear about the inconvenience.
Could you tell us how are you powering the Roku Streaming Stick? Is this powered by the wall outlet or directly to the TV USB port.
Also, we'd suggest connecting your device to an alternative network like a mobile hotspot and then trying to stream an amount of time to see if that reproduces the same issue.
Best regards,
Rey
The Roku Streaming Stick is plugged directly into the USB port whenever I use it on either television. Both experience the same internet dropout and freeze with this product. My other Roku Streaming Stick+ uses the same USB ports with no trouble.
I do not use my phone often and only have a 1GB plan, so I could not test the connection longer than 20 minutes to conserve data. In the time the Roku Streaming Stick was on my mobile hotspot I did not experience the freeze. I went back to my usual network and the freeze happened within 20 minutes.
This does not excuse the Roku Streaming Stick's behavior, however. No device should go unresponsive and inoperable because of a brief flicker in wifi connection, if that's what you suspect is happening. That's terrible. I regularly use a laptop, upload and download large files every day, stream for hours on my other Roku Stick+, and game on my ipad without any reported drop in connection or freezing. So why is this product specifically freaking out every time I try to use it. It's $50 down the drain, even more if you count the money I paid to ship it out for a replacement.
