Same here. We have 3 Roku’s in our house, not one of them will connect and they were working fine. Tried all the suggested troubleshooting tips (reset to factory setting, unplugging etc.) nothing is working.
To all: the first thing you all need to provide is the model of Roku player, and if it's a Roku TV we need to know the manufacturer and TV model.
Some Roku players and TVs only support the 2.4 GHz WiFi band. Some ISPs (Internet Service Providers) are known to adjust the home router (if they provided the router/modem, they can control its settings) and either disable the 2.4 GHz radio or change a setting that is incompatible with some Roku devices.
So, here's what's needed to help assist you with networking issues:
Note that it doesn't matter if other devices are connected to your network and working. All that proves is that your overall Internet access is OK, but doesn't confirm issues that might only impact a Roku connection. Your other devices could all be on 5 GHz WiFi, or they support a WiFi channel that the Roku does not (there are some such channels, but that is a discussion after we know more about your issue).
Thank you! Your reply prompted me to call the internet provider to see if they made any changes, and they had. Should’ve checked with them first. I appreciate the help!
