Forum Discussion

VaughnK13's avatar
VaughnK13
Newbie
4 years ago

Roku remote won’t control Insignia TV

I’ve tried numerous times but I can’t seem to get my Roku remote to control the power and volume of my Insignia TV. Every time I try, the music fails to stop playing and I get the message “Sorry, it seems this Insignia TV will not work with a Roku remote” which I find weird because the TV model is fairly new.

- Roku Model:  Roku Streaming Stick + (3810, 3811 series)

- Serial Number: YH003H883694

- Device ID: 213073883694

- Software OS/Version: 10.0.0 • build 4209-50

- Remote Model: RC490

- TV Brand: Insignia

- TV Model: NS-32D310NA21

remotes

5 Replies

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  • Not2smartTV's avatar
    Not2smartTV
    Newbie
    2 years ago

    I had the same problem with an Insignia TV. When it asks if you still hear music, just kept clicking Yes, even when it asks if you want to continue. Eventually the music will stop. I think it took me about 8 times. Hope this works for you. 

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    4 years ago

    VaughnK13 

    When I initially set up my Ultra's Voice Remote on my Magnovox, I had to lie to Roku after it failed to program and control the TV.  I answered that the music had stopped playing.  It then brought up another screen that allowed me to proceed and works just fine ever since.

      • Boz's avatar
        Boz
        Roku Guru
        3 years ago

        Wow!  Now how can I believe what EITHER one of you say!?  🙂

  • John451's avatar
    John451
    Newbie
    3 years ago

    My ROKU remote wouldn't work with my Insignia tv in 2022 but it does now. So if you haven't tried it in a while, you might try testing the remote to your tv.