Roku Remote constantly disconnects
The remote I have affiliated with my Roku ultra 2022 constantly disconnects multiple times daily. I have been sent a replacement from Roku directly but it is just the same.
This has worked for a lo...
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This is most assuredly the remote. The other one works fine with the unit. This one disconnected maybe 10 times a day now and also it will not charge. It keeps flashing on the screen X percent charging but it doesn't charge at all.
Politely speaking this is without a doubt the very worst remote I've ever had. It is a voice remote for Roku ultra 2022. I'm convinced this is a really awful remote because I've already had this replaced by Roku once. It's driving me crazy! The only way I can reset it when it stops in the middle of anything I'm doing… Fast-forward home, navigating to another movie doesn't matter… Is to press on the light on the back until it flickers one or two times. Most of the time that does it but I'm doing that all day long. Other times I have to consistently hold button on the back down until it stops flashing and then reconnect. This can be in the middle of a movie or whenever. It's random but it happens way too many times a day.
I would very much appreciate having a replacement from Roku.
I am still waiting to hear back from Roku on this issue, having tried all the suggestions that were mentioned.. I am the one that started this thread so if someone reads that from Roku they will see the original issue and the fact that I have tried everything that has been recommended from everyone at Roku that keeps asking me can you advise on the details?
So I am once again reiterating the details… I have a Roku ultra 2022 and a voice activated remote. The remote unpairs unexpectedly and without warning several times a day. I have tried all of the solutions that everyone from Roku has offered to fix this issue and none of them works.
I also did additional testing on the unit by replacing the unit I was using in the living room with another unit I am using elsewhere in the house. I also tried the alternate remote. Both are working fine. I also tried using the unit that I am currently using with this remote that doesn't function properly and continuously on needs to be repaired multiple times a day. That does not happen with the other remote.
Point being this is very obviously the remote that is not working properly. It recharges properly but un pairs multiple times a day. I have tried to reset buttons as recommended by Roku and have tried going to the system and repairing the remote. It works temporarily and then goes back to unpairing, even in the middle of a movie that I want to pause momentarily.
I do not want any answers from Roku that asked me once again to describe my issue or to try something else.
I would appreciate someone from Roku responding to this and I would especially appreciate having a replacement unit for the faulty remote. Thank you.
