Forum Discussion

RobA24's avatar
RobA24
Reel Rookie
2 years ago

Roku remote 3600x not working and need a replacement to use roku

My roku remote for my roku stick 3600x stopped working, so I’ve been using the app as my control. Well My Roku for some reason disconnected from the wifi, and I can’t use the app anymore since they b...
remotes
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, RobA24!

Thank you for sharing your Roku remote concern with us. We'd be happy to further assist you with this and find you the best resolution possible. 

In order to provide you with an accurate resolution, we require additional information to assess the situation. With this being said, kindly let us know the following:

  • When and where did you purchase your Roku streaming stick?
  • Is this the remote that comes with your Roku Stick or was it purchased separately?

Additionally, you can search for the available remotes on our official website: Roku Remotes

Best regards,
Carly

RobA24's avatar
RobA24
Reel Rookie
2 years ago

Hello,

It was a gift I got back in 2017. I think they got it from either Best Buy or Walmart or maybe Amazon. Also, it’s the original remote that came with the roku

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    2 years ago

    Whoever bought it, it's out of warranty period, you will have to purchase a replacement just like the rest of us have had to do. But I wouldn't bother getting a remote for such an old Roku stick, you can get newer Roku with a new remote for about the price of the replacement remote itself.