Forum Discussion

RobA24's avatar
RobA24
Reel Rookie
2 years ago

Roku remote 3600x not working and need a replacement to use roku

My roku remote for my roku stick 3600x stopped working, so I’ve been using the app as my control. Well My Roku for some reason disconnected from the wifi, and I can’t use the app anymore since they b...
remotes
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, RobA24!

Thank you for sharing your Roku remote concern with us. We'd be happy to further assist you with this and find you the best resolution possible. 

In order to provide you with an accurate resolution, we require additional information to assess the situation. With this being said, kindly let us know the following:

  • When and where did you purchase your Roku streaming stick?
  • Is this the remote that comes with your Roku Stick or was it purchased separately?

Additionally, you can search for the available remotes on our official website: Roku Remotes

Best regards,
Carly

makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

Streaming Stick 3600 cannot be controlled by an infrared remote. It requires a remote that controls via WiFi-direct.  In Roku's current offerings, these are the Voice Remotes, any of which can pair with your 3600 and control it.   They are listed on this Roku page but can be found at Amazon and other retailers asaed.