Forum Discussion

Jefedos's avatar
Jefedos
Reel Rookie
2 years ago

Roku reboots after restore

Bought a Roku Westinhouse 42" tv in 2021, when streaming others apps the tv freezes and reboots on own. I have already factory restored it and still does the same thing.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Jefedos,

    Thank you for reaching out to the Roku Community!

    We are sorry to hear about the issue you're experiencing with your Roku TV. We are happy to help. 

    • Is your Roku TV currently connected to your network?
    • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel?
    • Are you getting error messages or error codes trying to play content?
    • Do you have any other Roku device/s? If YES, are the other Roku device/s experiencing the same playback issue?

    Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

    Thanks,

    Arjiemar