Forum Discussion

peanut3171's avatar
peanut3171
Newbie
2 years ago

Roku not responding to Alexa

I am having an issue with Roku connecting on Alexa .  No problems for the first few months. Now all of a sudden Alexa tells me Roku not responding check network connections.  I did that. Everything c...
tv & player features
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Thanks for keeping us in the loop, Ralph11.

Would you mind checking out this article on how to use Amazon Alexa to control your Roku streaming device? Also, kindly try to fully disable and enable the skill. After re-adding and linking the skill and the issue is persistent, try to remove the Roku from "all devices" in the Alexa app. Then go to the Roku skill settings and click on "Manage TV and Video" to rediscover the device.

If you are still experiencing an issue, please keep us posted.

Thanks,
Janadee

arthbil's avatar
arthbil
Channel Surfer
2 years ago

Hi There!

I already went through the steps to connect my Roky with Alexa multiple times and did not work too. I tried resetting the tv, resetting both the skill and the app, and nothing happens. The alexa app show it is connect, but when I ask a command, it says the roku tv isn't responding. I can control the TV through the roku app.

 

 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, arthbil

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing this information with us, and we're sorry to hear about the trouble. Seeing that this issue is with Alexa app, we'd like to collect further information. Could you please provide us with the following information?

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Alexa app version

    Once we have this, we'll be able to forward it to the appropriate Roku team who'll further investigate this issue.

    All the best,
    Kash

    • arthbil's avatar
      arthbil
      Channel Surfer
      2 years ago

      Hi RokuTakashi,

       

      Thanks for getting in touch!

      here is the information:

      Roku device model: E4FAA75R

      Serial number: X012000C33HP

      device ID: S0E7632C33HP

      software OS/version: 12.5.5 - build 4174-DA

      Alexa app version: 2020549908.0

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for the follow-up, arthbil.

        Not to worry, the following information has been gathered and sent to the relevant Roku team for review and investigation. We appreciate your patience and understanding in the interim.

        Let us know if you have further inquiries regarding this.

        All the best,
        Janadee