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Mike56's avatar
Mike56
Newbie
3 years ago

Roku not connecting to T-Mobile hotspot

None of your directions help - no idea what you're talking about. Bought a new t-mobile hot spot (nor inseego) woks with roku tv, not conventional roku unit

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  • I had the same problem and creating a new apn with ipv4. this IS THE SOLUTION!

    • jt240z's avatar
      jt240z
      Channel Surfer

      One thing that bothers me about this solution.  Isn't IPv4v6 supposed to support both IPv4 and IPv6?  I thought it was a dual stack implementation.  Seems that T-Mobile didn't implement it properly if you have to revert to a IPv4 single stack.

      Getting ready to purchase a T-Mobile 5G Hot Spot device and now I'm curious if they've fixed this or is it Roku's implementation that's broken.

       

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert

        jt240z 

        When set to IPv4v6, you are correct that both IP protocols should "technically" be supported.  

        Some of the TMobile hotspot devices are handling this correctly and others were reportedly not.  Since some were also set to IPv6 by default, would lead me to believe TMobile and some other ISP companies are jumping the gun here a bit with their desire for IPv6 implementation. (I am sure others will feel they have been too slow).

        Would try the IPv4v6 setting first and see if it works on your hotspot device with Roku (and any other streaming/network devices you currently own).  If you find some work, some don't, can always create two APNs to cover your bases. 

        Eventually, everyone will get on the same page and better compatibility will result.

        In order to keep device costs down and offer a little better stability and compatibility, the Roku devices do tend to use a little older, proven hardware, rather than the "latest and greatest", but need to keep in mind that the primary purpose of the device is to simply stream content from/over the internet.

        The hardware implemented really only needs to support the device requirements, not the latest or newest technological standard released.  Takes a little while for Roku (and other similar devices) to catch up, and only when they need to.

         

         

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert

    Mike56 

    What is the model number of your non-working Roku device?  You can either find this in the Roku Settings/System/About, from the box the Roku device came in, or on the device itself.  Als0, what is the model number of your new T-Mobile Hotspot device?

    Where exactly did you get lost in the instructions above?

    For the most part, if you go to https://www.t-mobile.com/support/devices/t-mobile-hotspot, should give you step by instructions for making changes to your T-mobile hotspot.

    However, since the RokuTV is working and your other Roku device is not, I am assuming you may have a 2.4ghz-only Roku device.  If that is the case, then go into your hotspot's Settings and under the Wi-Fi settings for the 2.4ghz band, verify the 2.4ghz band is still enabled (it is by default) and try changing the mode to b/g/n.

    Perhaps this manual will help you https://manuals.plus/t-mobile/wifi-hotspots-manual.