Forum Discussion

Ldavid623's avatar
Ldavid623
Reel Rookie
5 years ago
Solved

Roku no longer not connecting to internet

i have already factory restarted my roku device, unplugged & plugged it back in, and rebooted my wifi router multiple times. 

roku was working fine for 3 weeks then now suddenly can not connect to internet even though all my other devices connect perfectly to my internet. 

i have been searching through old support posts on here for help and nothing is working.

my roku model # is 3931x

serial number is s0123090rurf

tv & player wifi
  • VCBaldwin's avatar
    VCBaldwin
    5 years ago

    SUCCESS!

    AT&T gave me a Smart Wifi Extender free of charge so I installed that and placed it next to the Roku device in the bedroom.  Turned on Roku and it's showing EXCELLENT wifi signal so the device is now back up and running.  Not quite sure why this made a difference as the 1st extender is only 10-15ft away.

    I didn't even installed the Amazon Fire Stick that arrived so will be returning that.

    All I can think of is that an auto update on Roku devices made it necessary for then to need an high grade connection to work so if you have the same problem I suggest adding a wifi extender (or 2 if necessary) close to your devise.

  • set's avatar
    set
    Reel Rookie
    5 years ago

    Same going on here. I have Rokus on 4 TVs, one of which is an actual Roku TV but all of a sudden they all say there is no internet connection when my p/c and iMac are working connected to the Internet and my Fire TV is working just fine and will play Amazon Prime Video but not Roku attached to it.  They were all working earlier today.

    • set's avatar
      set
      Reel Rookie
      5 years ago

      I posted last night about issues with my Rokus.  I've never had a problem with them before & have used Roku for the past 4 years.  The Roku on my 55" LG smart TV works fine.  My Fire TV works fine & is connected to internet but when I attempt to use the Roku on it it says it is not connected to Internet and won't connect no matter how many times it shows my wifi and my password is correctly entered.  My Roku TV doesn't work except with the antenna so I can't use the streaming aspect. They ALL worked perfectly fine until yesterday evening when they all refused to recognize the wifi/password connect. My computers never stopped being connected nor did my iPhone or iPad.  Something is screwed up at Roku and they block you from contacting them.  I've been on downdetector.com and it showed issues last night but again this morning at 6:30 a.m. the problem remains.  I have unplugged replugged HDMI cords/power cords, etc.  My Spectrum internet is working just fine.  All of a sudden Rokus seem to have gone on strike.  This is an issue with Roku and Roku needs to address it! Others have posted they have it as well.  What's going on Roku?

      • bgbates's avatar
        bgbates
        Reel Rookie
        5 years ago

        This started happening to me last night. Roku Premier+ has worked fine for years but wireless started acting up.  I shows disconnected and every attempt including factory reset gives the same result.  I was able to get it going with a wired connection but wireless connects then asks if I am at home or in a dorm/hotel.  When I tell it I am at home it connects and then a couple seconds later disconnects.  I have tried forcing new DHCP IP address which appeared for a moment but then disconnected.  I've rebooted wireless router too.  No luck.  Open to ideas.

         

    • Ldavid623's avatar
      Ldavid623
      Reel Rookie
      5 years ago

      It’s so frustrating right. My iphone, ipad, and laptop are all working fine on my wifi.

       

      What sucks about Roku is that they don’t have a live and direct customer service line.

       

      I regret purchasing Roku, no wonder it was on sale at Wal Mart... I got what I paid for... I should’ve bought Amazon prime (which my old roommate had on our living room tv for years before she moved and it always worked perfectly!)

      • MrEd's avatar
        MrEd
        Channel Surfer
        5 years ago

        This might be of help.
        In your router's GUI under LAN or Advanced settings, find the "DHCP name special character state" setting, then choose to “Allow Special Characters” and reboot.

         

    • Tradey's avatar
      Tradey
      Reel Rookie
      5 years ago

      I’m having the same issue & I’m BEYOND FRUSTRATED. I sent an email to support but I don’t think the person who replied even read my email. I would never recommend this product to anyone!!

  • Longarm73's avatar
    Longarm73
    Newbie
    5 years ago

    Same issue here. Began after 1pm on 3/1/21. Was working fine up until 1230pm that day. Now roku can connect wirelessly but cannot connect to Internet. ISP (FIOS) stated my Internet is fine (I have multiple devices connected, including two laptops that successfully connect to a VPN for work. 

    what changed in ROKUs connection process yesterday that is causing it to no longer connect to my internet? 

    Using ROKU Express+ since April 2020 

    ROKU user since 2012  This is the first real issue I’ve had  

    Thank you for any suggestions. 

    • bgbates's avatar
      bgbates
      Reel Rookie
      5 years ago

      Attaching photos of what happens when I try to connect. Wireless connection to router is fine but routing to internet does not work.  Wondering if this community forum is monitored by anyone at Roku.

       

    • MommaO's avatar
      MommaO
      Reel Rookie
      5 years ago

      I’m having the same problem with my CenturyLink connection.  I ran speed test and it says I have excellent speed, but one Roku says no internet connection and another one stops and loads several times a day!  This too just started within the last week.  Prior to that both worked fine!  

      • Aurorave's avatar
        Aurorave
        Reel Rookie
        5 years ago

        Just adding myself to the list of people having the same problem. Internet connection working great on every device but Roku. I've been using it for over a year and it won't connect no matter how many times I reboot or enter my Internet login. What's going on Roku???

    • pkf's avatar
      pkf
      Newbie
      5 years ago

      I sure would like to know what the deal is with not connecting to Spectrum - all of a sudden.  We have two internet providers, Spectrum and Centurytel.  Oddly, Roku will connnect to Centurytel, but not Spectrum.  We use Spectrum because it has more power.  Is there an issue between Roku and Spectrum?  Hmmm?

  • DoNotBuyThis's avatar
    DoNotBuyThis
    Newbie
    5 years ago

    I have purchased 3 new Rokus, 2 from Roku, and one from Amazon, because of Rokus horrible “customer service”. Not one of them would connect to the WiFi/internet. Roku has an atrocious return policy, and a purposely obtuse, unwieldy return process. DO NOT BUY!!!

  • Lizdehart75's avatar
    Lizdehart75
    Channel Surfer
    5 years ago

    Roku could not give a **bleep** less about this pervasive problem Roku owners have had for years.

     It is 100% a device problem. I will never buy another one. 

    • Barb47's avatar
      Barb47
      Streaming Star
      5 years ago

      If you have a twitter account, go on there and tag #roku what a lousy job they are doing. ..can't find wireless, can't find internet, when all of your accessories don't have a problem finding them.  Do they even look at the forum?

  • Hobbs416's avatar
    Hobbs416
    Newbie
    5 years ago

    I'm having the same issue. Although my Roku and router have  been in the same locations for 2.5 years with zero issues. This past month and a half have been  rediculously frustrating with Roku stating signal strength poor... Yadda yadda.. All other devices show full strength wireless connections. I've even tried the laptop and my phone from the same spot as the stick. Perhaps Roku has gone past its best before date and I should buy something new. For those of you with more recent purchases I would recommend you take it back for a refund as it seems from what I've been reading on the  posts Roku is not interested in address the problem. 

  • Embolmes's avatar
    Embolmes
    Reel Rookie
    5 years ago

    I had this issue where it was asking if I was a hotel or dorm or if I was a home I had to go into settings and change my zip code that changed to a different one for some reason and that seemed to work. I don’t know if this is the same issue you’re having but it helped me I just noticed it was the wrong on and it stopped asking me this 

    • Edmondj's avatar
      Edmondj
      Newbie
      5 years ago

      Great information💪🏿💪🏿💪🏿💪🏿

  • KrissyMarie's avatar
    KrissyMarie
    Newbie
    5 years ago

    Having the same issues with others. ROKU NEEDS TO STEP UP and fix this. 

  • Fiery_Accalia's avatar
    Fiery_Accalia
    Channel Surfer
    4 years ago

    Mine is doing that also.. it was working yesterday i was watching on it.. has been working since i got it and now wont connect to the internet.. i have tried everything and nothing is working.. and funny i thought of switching to internet TV but um if it doesn't work then why even bother..  not happy with Roku and don't think i will get another.. im going to have to find something else that will do my tv now.. this sucks

    • Fiery_Accalia's avatar
      Fiery_Accalia
      Channel Surfer
      4 years ago

      so the one thing i didn't do trying to connect to the internet was a factory reset.. well i didn't that and it worked.. but i really hope i don't have to do a Factory Reset every time it doesn't want to connect to the internet.. I hope Roku fixes there issues.. 

      • Barb47's avatar
        Barb47
        Streaming Star
        4 years ago

        Mine hasn't worked in several weeks and ROKU doesn't care.  Don't hold your breath.

        So many people have this problem, so it has to be them.

  • Highas2kites's avatar
    Highas2kites
    Newbie
    6 months ago

    Mines was working perfectly fine then all of a sudden it just shut off and wont come back on I've been trying to get it back on for the past three hours it has a solid white light but it won't connect to Wifi and it keeps saying no signal i've been looking at a black screen for three hours trying to get it to work ive done Everything from replacing the wires putting it next to my wifi literally everything and nothing is working

     

  • JenH's avatar
    JenH
    Reel Rookie
    5 years ago

    I also lost connection yesterday and cannot restore it.  All of my other devices work fine, so it’s not the internet.  I have rebooted my router, unplugged and rebooted the Roku, did a factory reset on the Roku, and reset my wireless password.  Most of these things I have done numerous times.  Please advise.