Forum Discussion

MartyBGood's avatar
MartyBGood
Reel Rookie
4 years ago

Roku Model Number on Sharp TV

I have a looping issue with my Sharp Roku TV and I want to perform a manual firmware update. I can't find the Roku Model Number on Sharp TV. Serial number: 65G182881H00366 Model number: LC-65LBU5...
mpetercharles's avatar
mpetercharles
Newbie
3 years ago

Hi Marty

Did you manage to solve the problem you had, I have a similar challenge. My Sharp Roku TV won't boot.

Model # LC-65LBU591U

Serial # 65G173569H01431

Regards

Charles

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    mpetercharles

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken?

    With more detailed information, we will be able to assist you futher.


    Thanks,
    Danny

    • MartyBGood's avatar
      MartyBGood
      Reel Rookie
      3 years ago

      Hi there,

      The TV seems to be stuck in a firmware update loop. It get stuck before lunching any options menu.

      Basically I tried the following: I tried simple shut down (from hours to days) and restart. I tried unplugging (for hours to days) and plugging it back. I tried the reset (factory) button from a few second to minutes.   

      I read that this might have to do with a firmware update issue and that there's a way (USB key) to manually update the firmware. Could that help?

       

      Martin

      • renojim's avatar
        renojim
        Community Streaming Expert
        3 years ago

        MartyBGood, how far does it get?  You plug it in and turn it on then what happens?  What's the end result displayed on the screen and everything that happens before that?