Forum Discussion

MartyBGood's avatar
MartyBGood
Reel Rookie
4 years ago

Roku Model Number on Sharp TV

I have a looping issue with my Sharp Roku TV and I want to perform a manual firmware update. I can't find the Roku Model Number on Sharp TV.

Serial number: 65G182881H00366

Model number: LC-65LBU591C Rev.C

I tried everything suggested on blogs. Factory reset doesn't work, unplugging the power doesn't work

Please help.

Marty

  • mpetercharles's avatar
    mpetercharles
    Newbie
    3 years ago

    Hi Marty

    Did you manage to solve the problem you had, I have a similar challenge. My Sharp Roku TV won't boot.

    Model # LC-65LBU591U

    Serial # 65G173569H01431

    Regards

    Charles

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      mpetercharles

      Thanks for the post.

      Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken?

      With more detailed information, we will be able to assist you futher.


      Thanks,
      Danny

      • MartyBGood's avatar
        MartyBGood
        Reel Rookie
        3 years ago

        Hi there,

        The TV seems to be stuck in a firmware update loop. It get stuck before lunching any options menu.

        Basically I tried the following: I tried simple shut down (from hours to days) and restart. I tried unplugging (for hours to days) and plugging it back. I tried the reset (factory) button from a few second to minutes.   

        I read that this might have to do with a firmware update issue and that there's a way (USB key) to manually update the firmware. Could that help?

         

        Martin