Forum Discussion

skoehn8's avatar
skoehn8
Newbie
4 years ago

Roku keeps disconnecting from wifi

My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. I...
tv & player wifi
x_milo_x's avatar
x_milo_x
Reel Rookie
2 years ago

Hello .i have a roku stick 3800RW.exelent wifi signal but roku cant connect to internet all other devices  can just fine i have tried everything  unplug stick from tv  while on unpluge power to it reset network re enter password   update  unplug router 9-10 feet away an a wall in between  nothing works. Please help

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi x_milo_x,

    Thanks for posting in the Roku Community!

    We understand you're having a problem with your Roku device since it keeps disconnecting from your wireless network or Wi-Fi. We would be more than happy to look further into this issue, but we will need more details.

    • Are you getting any error messages or error codes while trying to play content?
    • How many devices do you have connected to your network right now? (e.g., TV, mobile phone, laptop, computer)
    • Did you recently make any changes to your network or network provider?

    With detailed information, we will be able to assist you further.

    Thanks,

    John