Roku keeps disconnecting from wifi
My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. I...
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I'm having the same issue and the router is literally 2 rooms away. While using if I lose the connection frequently. Model 3940RW - Roku Express 4K. Purchased a month ago. Its really obnoxious and I'm considering a different brand of device.
Read my post a few posts up. You need the wire that goes from the stick to the transformer. Keep calling them until they agree to send you one for free. Absolutely fixed the problem instantly and has stayed fixed for months
The wire you are talking about is the "long-range wireless receiver" power cable and is required for Streaming Sticks 3810/3811 and Streaming Sticks 4k/4k+ 3820/3821 for network connectivity and remote. You likely had a defective or damaged cable.
It is not used on other Roku streaming devices.
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For the 3940, try configuring your wireless settings in your router to use b/g/n on the 2.4ghz band, and verify that you are not using DFS channels (52-140) on the 5ghz band. Roku cannot see or use DFS channels currently, so manually select a wireless channel 36-48 or 149-161 on the 5ghz band, or disable DFS in the router settings if you are using Auto channel selection. These are the two most common culprits for disconnections.
Feel free to post back with your ISP and router model number if you need more help.
Thanks, guys! I'm going to give this all a try. Really appreciate it.
I thought you had a stick. Do not these other streaming devices have some sort of "long range wireless receiver" even if it is not a cable? If not, have them replace the whole device, or ask if you are supposed to buy a new device every 4 months.
