Roku keeps disconnecting from wifi
My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. I...
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Got a Roku TV that has been doing the same thing for a few days now. Left it unplugged last night to try and reset the tv, still didn’t work. WiFi is fine on all other devices including another TV and a stick. Pretty sure it’s either a software update or a ploy by roku to get us to buy new products.
Hello shajost
Thanks for reaching out here in the Community.
We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:
- Is there any error message when trying to connect?
- May we know whether Roku is detecting the network?
- Have you tried moving the device closer to your router to see if you can get connected?
We recommend checking out our Support page for troubleshooting issues here: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet
Keep us posted so we can better help you further.
Regards,
Karla
I have a 65 inch TCL Roku TV that is outside its warranty. In the last week the tv has dropped its Wi-Fi connection at least 3 times a morning. The router is located less than 2 feet from the tv. I have actually debated trying a hard wire connection to see if that works.
Hello shajost1984
Thanks for reaching out here in the Community.
For clarification, have you tried connecting your Roku TV to the internet via an ethernet cable? How about performing a factory reset on the device? Please provide us with the troubleshooting you've tried so we know what steps we should take next.
We look forward to your response.
All the best,
KarizaI have tried a reset on my 2 year old Roku Hisense tv. Didn’t fix it. The issue only started when I upgraded my panoramic wifi which suggests (to me) that the Roku technology cannot keep up with the wifi technology.
My modem is sitting on the same console as the TV, not a distance or interference issue. Simply loses connection every time the TV restarts.
No other devices have this issue. I refuse to revert ten years backward to Ethernet cables to enable my Roku to stay connected. Can Roku tech team troubleshoot by getting a Cox panoramic wifi (or any device mentioned here) and testing the same?
