Roku keeps disconnecting from wifi
My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. I...
Forum Discussion
I have a 40S325 among 5 other TCL rokus in my house. This one randomly does the same. I have tried all the trouble shooting out there. Unplugging, restarting system, rebooting, router, you name it. It's irritating as this is the TV in my bedroom so after a long day and you just want to relax and watch for an hour you instead have to go through a slew of tries to get it to MAYBE work. C'mon Roku, fix this. It's hard to be loyal to the brand when I have issues like this.
Hi Ruca
We sincerely apologize for the inconvenience this issue has caused you.
Have you tried performing a factory reset on your Roku TV? If not, we suggest giving it a shot.
Perform the following steps with your Roku remote or the Roku mobile app.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Advanced system settings
- Select Factory reset
- Select Factory reset everything
- Follow the on-screen instructions
For more information, check out this link: How to system restart or factory reset your Roku streaming device
Let us know if there's any difference after.
All the best,
Kariza
