Roku keeps disconnecting from wifi
My Roku keeps disconnecting from the internet but when I check my wifi, everything is still working. When I restart my stick, it immediately reconnects only to disconnect again after 30ish minutes. I...
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I have a 40S325 among 5 other TCL rokus in my house. This one randomly does the same. I have tried all the trouble shooting out there. Unplugging, restarting system, rebooting, router, you name it. It's irritating as this is the TV in my bedroom so after a long day and you just want to relax and watch for an hour you instead have to go through a slew of tries to get it to MAYBE work. C'mon Roku, fix this. It's hard to be loyal to the brand when I have issues like this.
What is the reported Signal Strength and Internet Speed for the device with issues? If other than Excellent Signal Strength, have you tried swapping this device with one closer to your router to see if it resolves the issue? I have found that Roku devices, in general, are rather finicky about the WiFi Signal Strength.
If you have a large home with devices distributed throughout, you might consider a Router with better WiFi coverage, or a meshed WiFi implementation.
I did have one device that was obviously bad. Even when located close to my router, the Signal Strength would jump between Excellent and Poor/Disconnected and sometimes in between. It was completely unstable. I returned it as defective within the store return window and the replacement device was fine.
Hi Ruca
We sincerely apologize for the inconvenience this issue has caused you.
Have you tried performing a factory reset on your Roku TV? If not, we suggest giving it a shot.
Perform the following steps with your Roku remote or the Roku mobile app.
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Advanced system settings
- Select Factory reset
- Select Factory reset everything
- Follow the on-screen instructions
For more information, check out this link: How to system restart or factory reset your Roku streaming device
Let us know if there's any difference after.
All the best,
Kariza
