Forum Discussion
Thanks for reaching out to the Roku community!
Can you please provide us with more information regarding the issue you are experiencing? Have you tried restarting your Router? Is there any error message when trying to connect? May we know whether Roku is detecting the network?
We recommend doing basic troubleshooting steps on that Roku device and checking if these steps would resolve your connectivity issue:
How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Regards,
Karla
My Roku is doing the same thing everyday I have to reconnect to my wifi a couple of times I was in the middle of a movie and it disconnected a message said lost connection then I have to go through the set up and restart my Roku every time why is this disconnecting I’ve called my cable company and had my wifi checked out and it’s fine so it has to be the Roku how can I fix the problem
- AvsGunnar3 years agoCommunity Streaming Expert
Which Roku device model are you having an issue with. (Settings/System/About).
Also, what is router model number and who is ISP (internet service provider)?
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Different models, different ISPs, and different routers may have different issues and remedies. With a little more info, can hopefully make some sugestions.
- Jamesjr573 years agoReel Rookie
Roku 1 2710 I believe so it still disconnects everyday I have to go through the reconnect to wifi I’ve tried everything and it still does it I have Xfinity they have checked my signal and modem still no luck. Does anyone have any idea how to keep it connected I’ve had it disconnect while watching a movie as well
thank you
- AvsGunnar3 years agoCommunity Streaming Expert
Since you have Xfinity and also a 2.4-ghz only device, go into your router's Wireless Settings and verify/change the Wireless Mode is set to b/g/n.
Cable ISP routers (Xfinity/Comcast. Cox, and AT&T) have issued firmware updates to some of their routers starting last year that are causing connection and reconnection issues with some 2.4ghz wireless devices like Roku.
Your 2710 is definitely getting up there in age. The newer Roku devices are all dual-band (2.4ghz and 5 ghz capable) and of course, newer hardware. If the 2710 still suits your needs, try the b/g/n fix and see if that resolves your issue. (You can make these changes through the xFi app. https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi
Some routers won't let you change the mode via the app, so will have to contact Xfinity to make the change for you if you receive such a message.