Mine is doing the same thing, I think it is useless now. It worked (on a few channels) before I did a factory reset and now it’s just stuck checking for new software. I hope someone can help.
Hi Linseylougoo,
Welcome to the Roku Community!
Thanks for letting us know about the behavior you're seeing with your Roku device that is stuck in updating software and all of the troubleshooting you've done.
We would recommend continuing to try to keep checking for an update to see if the device will install the latest update. You may also try connecting to an alternate wireless network to install the update, then when successful switch back to the Home network.
Keep us posted and we'll continue assisting from there if needed.
Best regards,
Mary
Mary, sorry if I am replying on 2 different threads but yes we tried connecting to 2 different cell networks and the home network. It has no trouble connecting but tried updating on all three and the little wheel just turns until it times out and shuts off.
