Forum Discussion

h5r9's avatar
h5r9
Channel Surfer
3 years ago

Roku Express with old firmware unable to update the software

I have a Roku Express I’ve not used for some years. It was not able to complete “Checking for new software” search, so I did a factory reset. The situation is still same - it connects to the Wifi a...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi h5r9

Thanks for bringing this to our attention.

Please reply here with the model and the serial number of the affected Roku device. Both can be found at the back or underneath the player itself. We'll be able to further assist you from there.


All the best,
Kariza

Linseylougoo's avatar
Linseylougoo
Reel Rookie
3 years ago

Please help with mine! Same issue stuck on checking for new software.  I did a system reboot and now I have absolutely no way to get back.  Model 3900x serial # c43814152621

  • brokenstuff's avatar
    brokenstuff
    Reel Rookie
    3 years ago

    I was at work on break when it didn't work, but now I 'm at home it is working. I guess I have to accept it doesn't work on the computers at work or on the wifi there like it used to. There is nothing I can do to fix or change anything there.

    Maybe one day it will randomly start working again. I can just hope for that. (Other video sites work perfectly fine.)

    Thanks for responding!