Thanks for the reply.
Have you tried rebooting your router? You can also try connecting your Roku to an alternate network like a mobile hotspot to see if the same issue will occur.
Keep us posted!
All the best,
Kariza
Yes, I've rebooted the router and also tried to connect to the phone hotspot. The behaviour of Roku device is always the same - it hangs on "Checking for new software".
BR,
H.
Appreciate the response.
I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.
All the best,
Kariza
Hello,
No one has contacted me so far, could you please check from the support team if they have the correct email.
BR,
Hando
