Forum Discussion

h5r9's avatar
h5r9
Channel Surfer
3 years ago

Roku Express with old firmware unable to update the software

I have a Roku Express I’ve not used for some years. It was not able to complete “Checking for new software” search, so I did a factory reset. The situation is still same - it connects to the Wifi a...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi h5r9

Thanks for bringing this to our attention.

Please reply here with the model and the serial number of the affected Roku device. Both can be found at the back or underneath the player itself. We'll be able to further assist you from there.


All the best,
Kariza

h5r9's avatar
h5r9
Channel Surfer
3 years ago
Hello, Kariza,
 
Thank you for the good news.
 
The serial is YG004J100483 and the dev ID is E63864100483.
 
The model is 3900X.
 
Best regards,
H.
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    h5r9

    Thanks for the reply.

    Have you tried rebooting your router? You can also try connecting your Roku to an alternate network like a mobile hotspot to see if the same issue will occur. 

    Keep us posted!


    All the best,
    Kariza

    • h5r9's avatar
      h5r9
      Channel Surfer
      3 years ago

      Yes, I've rebooted the router and also tried to connect to the phone hotspot. The behaviour of Roku device is always the same - it hangs on "Checking for new software".

      BR,

      H.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        h5r9

        Appreciate the response.

        I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.


        All the best,
        Kariza