Hi h5r9
Thanks for bringing this to our attention.
Please reply here with the model and the serial number of the affected Roku device. Both can be found at the back or underneath the player itself. We'll be able to further assist you from there.
All the best,
Kariza
Thanks for the reply.
Have you tried rebooting your router? You can also try connecting your Roku to an alternate network like a mobile hotspot to see if the same issue will occur.
Keep us posted!
All the best,
Kariza
Yes, I've rebooted the router and also tried to connect to the phone hotspot. The behaviour of Roku device is always the same - it hangs on "Checking for new software".
BR,
H.
Please help with mine! Same issue stuck on checking for new software. I did a system reboot and now I have absolutely no way to get back. Model 3900x serial # c43814152621
I was at work on break when it didn't work, but now I 'm at home it is working. I guess I have to accept it doesn't work on the computers at work or on the wifi there like it used to. There is nothing I can do to fix or change anything there.
Maybe one day it will randomly start working again. I can just hope for that. (Other video sites work perfectly fine.)
Thanks for responding!
