My Roku Model 3930X keeps rebooting in a loop when I try to watch content. Just now, it's probably rebooted 15-20 times in 10 minutes.I have done a software update check and it reports that it's software is up to date.This is making it a chore to try and watch TV.

I was talking to Roku Support on X and they had be power cycle the TV and the Roku and it seems to have resolved the issue.

Roku Express keeps rebooting in a loop

RokuEmmanuel-D
Community Moderator
2 years ago
Hi, taylorrmt.

A warm welcome here in the Roku Community!

It has come to our attention that you're experiencing a reboot loop when streaming to your Roku Device. We would like to examine it more closely.

Let us know...

Is your Roku Device connected directly to the Power Outlet? If not, connect your Roku directly to the power outlet using a power adapter and see if that makes differences

Also, try doing a System Restart to your Roku player by navigating to (Settings > System > Power (if there is no Power option, skip to System Restart).

Can you please provide the latest Software Version of your Roku? (This can be found in Settings > System > About.)

We highly recommend trying the steps above to see if it improves your current situation.

All the best,
Emman
- taylorrmt
  Channel Surfer
  2 years ago
  It is plugged directly into a USB power block in the wall outlet.
  
  I performed the restart.
  
  Software version is 13.0.0 build 24062-AE
  - taylorrmt
    Channel Surfer
    2 years ago
    It’s still rebooting frequently.
GbgBando9
Newbie
9 months ago
is the company deliberately doing this so that we go out and buy new Roku devices?