Forum Discussion

Kaixuan98's avatar
Kaixuan98
Reel Rookie
11 months ago

Roku Express 4K not able to connect Airplay

Hi,  This problem has been bugging me quite a while. I wasn’t able to airplay with my roku express 4K. I had tried several methods but still no luck. I would appreciate any help if anyone facing the...
RokuJechealR's avatar
RokuJechealR
Retired Moderator
11 months ago

Welcome to the Roku Community, Kaixuan98!

We appreciate you bringing this to our attention about the Airplay feature not working on your Roku device and the steps you've taken to resolve the issue.

However, we are currently aware of this, and our engineering team has been investigating this issue closely.

Rest assured that your concerns and details will be forwarded to the Roku team for additional information for further review in their investigation.

In the meantime, we express our gratitude for your patience and understanding during this time.

We will keep you updated on any progress.

Thanks,
Chel

Abbotloki's avatar
Abbotloki
Reel Rookie
11 months ago

I have same issue.  My new Roku Express 4K model 3941 with latest SW and FW can't connect to any iphone or ipad in the house.  I tried everything suggested but still nothing works.  Please keep me updated.

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    11 months ago

    Hi Abbotloki,

    Welcome to the Roku Community!

    Thanks for letting us know about your trouble with the Airplay feature on your Roku device.

    We want to gather more information; please provide the following details below so we can include your device in the process of investigation:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • The iOS version and make and model of your iPhone.
    • What is the make and model of your modem and router?
    • What troubleshooting steps have you taken so far?

    We'll be looking forward to your response.

    Thank you,
    Chel

    • Abbotloki's avatar
      Abbotloki
      Reel Rookie
      11 months ago

      Hi:

      Roku model: 3941X2

      Serial: X02200GN0GL7

      SW: 14.0

      Device ID: S0HAK48N0GL7

      Ipad model: 9th gen MK2K3LL/A

      IOS Version: 17.6.1

      Tracker ID:  LZ-505-664

      Modem and router:  Google mesh

       

       

      Steps tried: made sure both devices on same network, reset Roku

      The same issue didn't show up with Roku Ultra.

      • Abbotloki's avatar
        Abbotloki
        Reel Rookie
        11 months ago

        Is there any update on this?

        I have 2 more points to add:

        1. Updated the IOS to 18.2 and iPad now can't even find the Roku Express on the same wifi network.

        2. Tried to cast using an Android Youtube app and the cast worked.