Forum Discussion

chels6716's avatar
chels6716
Reel Rookie
3 years ago
Solved

Roku connection with Alexa

I bought an echo show few days ago and my Alexa does not respond with my roku tv, I don’t know what to do,the echo just says okay and doesn’t do anything
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi chels6716,

    Greetings and welcome to the Roku Community!

    We appreciate you reaching out to the Community, and we're more than glad to assist you. Since you want to connect your Alexa to your Roku TV successfully, we recommend visiting this support article for more information to configure the setup you would like: How to use Amazon Alexa to control your Roku streaming device

    Please let us know what you find out.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi chels6716,

Greetings and welcome to the Roku Community!

We appreciate you reaching out to the Community, and we're more than glad to assist you. Since you want to connect your Alexa to your Roku TV successfully, we recommend visiting this support article for more information to configure the setup you would like: How to use Amazon Alexa to control your Roku streaming device

Please let us know what you find out.

All the best,
Kash

  • chels6716's avatar
    chels6716
    Reel Rookie
    3 years ago

    I did all of that and still doesn’t work but the Roku is technically connected but the echo isn’t controlling it

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      3 years ago

      Hi chels6716,

      Thank you for keeping us updated!

      We completely understand that you're having an issue with your Alexa on your TV. 

      Before using the Roku skill for Alexa, ensure your Roku device runs Roku OS 9.1 or higher. You can find the software version by visiting Settings > System > About. Your Roku device checks for an update every 24-36 hours, or you can manually check for a software update if needed.

      In addition to a compatible Roku player or Roku TV with the correct software, you will need the following:

      • A free Roku account
      • An Alexa-enabled device such as an Amazon Echo, Echo Show, Echo Dot, Echo Spot, Echo Plus, or third-party device with Amazon Alexa
      • Alexa mobile app downloaded to your iOS or Android device.

      Please keep us posted!

      Thanks, 

      Anjelie

      • mstock's avatar
        mstock
        Newbie
        3 years ago

        I did all of what is previously stated and it still doesn't work. My Roku TV shows linked to the Roku app skill in Alexa and my Roku is running software version 12.0.0. Both my Alexa and my Roku TV are on the same WiFi frequency. There should be no reason why this shouldn't be working, yet it does not. Very disappointed with Roku. May have to consider a Google TV device instead.