roku channel favorites gone
Bought Roku TV 4 weeks ago. Very good mostly, but favorites on Roku channel have disappeared twice. Total PITA to scroll through the large list to add favorites, not only that, if you wait too long p...
Forum Discussion
Thought Amazon support was bad. Although Roku system is generally very good, forum does not seem to be interested in serious issues. After initial burst of interest, inquiries are totally ignored. Do the software developers actually have any interest in real problems that really irritate users?
Hey, Grellman.
We're sorry to hear about your experience. Currently, this is still under investigation, and a fix is still being worked on.
We'll be sure to get back to you soon. Thanks for your understanding as we work to resolve this matter.
Best,
The Roku Community Team
RokuEmmanuel-D My issue with the Favorites, is that for all the OTA stations, if I happen to add any, they immediately go to the top of the list, not in their proper order, making it a confusing mess.
And selecting the "Sort by Channel Numbers" option, over & over, doesn't correct this issue at all. Why can't the Favorites via OTA be put in numerical order, as the hundreds of streaming ones are?Hey, StevenCee,. Thanks for sharing!
We see that you're also having issues with Roku OTA channel favorites on your Roku.
To help us investigate further, could you provide your device details and tell us when you started noticing this issue?
Here are the requested device details:
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
We'd be more than happy to take a closer look. Let's continue this conversation!
Best,
The Roku Community Team
