roku channel favorites gone
Bought Roku TV 4 weeks ago. Very good mostly, but favorites on Roku channel have disappeared twice. Total PITA to scroll through the large list to add favorites, not only that, if you wait too long p...
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Don't know where you went - you replied to my initial inquiry in less than a day. After my reply with several substantial issues, no reply for over 4 weeks. You seemed to want to help, if you cannot, can this be forwarded to someone who can help? Thanks.
Thanks for keeping us posted, Grellman!
We apologize for not getting back to you shortly. Since the issue persists, we understand that it needs addressing, and we'd like to take a closer look at your concern.
To help us understand the issue better, could you provide the following information below?
- Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
We are eager to get you back on streaming. Please get back to us soon.
Best,
The Roku Community Team
Device Model: 43R4AX S.N.: XO12OOE9G9PK Device ID: SONR4479G9PK Software Version: 14.1
FYI, alpha O and numeric 0 are indistinguishable - bad font choice IMHO.
Regarding the channel info, after changes by the local broadcasters, some have been resolved after a week or two, others not. It seems that one station in particular here is the very worst - don't know if they're not following the rules or everyone is choking on 12 sub-channels (had the same problems on 3 different sets). Still, many problems remain with the channel info landscape, seems like its out of your control.
Several other issues with OTA viewing:
Live TV pause is problematic. Thought it maybe was my old drives, bought new USB 3.0 drives with specs far above your recommendations, no change. Don't use it much, might scrap it until it gets fixed. One recurring scenario is the repeat of about 2-3 seconds of content, followed by a short period of rapid speed up to catch up. This occurs even on very strong signals 4-5 bars. Don't know if there's local interference triggering this, but quality of OTA is always very good. The second scenario is mismatch of audio and video, sometimes up to 5 seconds. Cured by changing channels, then back, but of course lose the stored content. Sigh...
Used to get video resolution (480I, 720P, etc.) on the info display. Been missing for weeks now.
Aspect ratio difficulties. One channel, GET TV, has been the standout on this forever. All the old 4:3 shows that should be letterboxed show up wide. Saw this a lot with earlier TV sets, maybe default setting was everything wide, or they couldn't figure it out. Definitely not your problem (showed up on 3 sets), but what's the matter with these people? All other channels work fine, except about a week ago another channel developed the same problem, except it's stretching vertically, losing the edges in the process, along with incredible weight loss results!
Streaming works well, haven't lost the favorites, afraid to mess with rescans until the issues are clarified. BTW, my old "dumb" TV used to automatically add channels.
Thanks.
Thanks for keeping us posted, Grellman!
Could you also provide a video or photo of it so the team can understand the issue better? We will be able to take a closer look at it if you could provide one.
Thanks for your cooperation,
The Roku Community TeamI don't believe any of these issues are amenable to visual capture. I have tried to succinctly describe the issues encountered. If there are uncertainties, I can elaborate on any questions.
OTA is probably a diminishing portion of Roku users, but if I'm having these problems, many others most certainly are as well. Being curious as a professional engineer, been trained to ask when something is unknown. (Please forgive...) However, despite long experience with tech and gadgets, had an extremely difficult time setting up OTA. Out of the box, antenna input is labeled as "Live TV", as also is streaming on Roku channel. Resulted in massive confusion, including the setting to include streaming channels. Lack of explanation in the manual contributed. What should have been 5-10 minutes turned into more than an hour of learn by doing/mistakes. Just wonder what Grandma would do...
Regards.
