Roku app not staying connected
Has anyone else had an issue with the Roku app disconnecting when you go out of the app and go back into it? I can open the app, use it, go to a different app or just lock my phone and open it back ...
Forum Discussion
RokuEmmanuel-D Hey there. I logged out of my account on the app and logged back in and it continued to disconnect. I deleted then reinstalled the app and it worked for a minute, but when I open another app like tiktok or Facebook and go back to the Roku app, it disconnects again. my app is updated as well. It is also doing the same thing on my partner’s phone and he’s done all the steps as well
Thanks for keeping us posted, laina888!
We understand that the issue still persists even after doing all the suggested fixes above. We'd like to take a closer look at this.
Could you please try this quick fix and let us know if this works for you?
Here's how...
Connect to your Roku device manually
Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.
- Launch the Roku mobile app
- Tap Devices
- Tap Get help?
- Select Connect manually
- Enter the IP address of your Roku device and tap CONNECT
In the meantime, you may visit this support article: How to connect your phone to a Roku streaming device with the Roku mobile app.
Let us know if this helps or if you need additional tips to speed things up!
Best of luck,
Emman
RokuEmmanuel-D Hey again! I manually connected my Roku device. However the issue is still active, when I get on TikTok and a few other apps my phone still disconnects. I repeatedly have to swipe out of the app and reopen it. I checked for updates on the App Store, but the Roku app is still up to date. Are there any other options?
Thanks for keeping us in the loop, laina888!
Is this only happening on this mobile device? If so, have you tried installing the app on another device to see if the issue persists?
Furthermore, could you tell us on what mobile device is the Roku App installed?
Let us know your thoughts.
Best,
EmmanRokuEmmanuel-D Sorry for the long delay, but both my boyfriend and I have iPhones and the issue happens to both of us. We’ve both uninstalled and reinstalled the app as well as manually connecting the Roku tv to the app. Unfortunately the issue is still continuing
