Forum Discussion

Kesper's avatar
Kesper
Newbie
2 years ago

Roku Alexa Skill not finding TV, not allowing login

We recently bought a new Roku TV after having one for several years prior that suddenly stopped working. We had the old TV hooked up to our Alexa via the Roku skill, but when I attempted to add the n...
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Kesper

Greetings, and welcome to the Roku Community.

We understand that you've encountered an issue with linking your Roku TV an Alexa, and we're willing to assist in resolving the issue at hand. For this matter, you will need the following to utilize Alexa with your Roku TV. 

  • A free Roku account
  • An Alexa-enabled device such as an Amazon Echo, Echo Show, Echo Dot, Echo Spot, Echo Plus, or third-party device with Amazon Alexa
  • Alexa mobile app downloaded to your iOS® or Android™ device

To use the Roku skill for Alexa, you need to link your Roku account to your Amazon account using the following steps:

  1. Open the Alexa mobile app
  2. Tap or select the Menu icon in the corner
  3. Tap Settings
  4. Scroll to TV & Video and select Roku from the list
  5. Tap the Enable button
  6. A prompt is opened in a browser, sign in to your Roku account. Learn what to do if you forgot your email address or password.
  7. Select Accept and Continue, and follow the prompts to return to the Alexa app
  8. Choose the Alexa devices you wish to use with your Roku devices
  9. Select LINK DEVICES

For more information, you can visit the official support article on How to use Amazon Alexa to control your Roku streaming device

Hoping this information helps.

Best wishes,
Kash

 
 
 
 
 
northforkjeff's avatar
northforkjeff
Newbie
2 years ago

Having same problem. Get to step 7 in your list and browser does not return to Alexa app. Get never-ending revolving circle. Here are relevant facts: iPhone running iOS 17.4.1, Safari browser, Alexa version 2.2.597862. Any help would be greatly appreciated.

Thanks,

northforkjeff

  • Mee1's avatar
    Mee1
    Newbie
    8 months ago

    Me too, for weeks.  Lousy Roku support.  Liars.  

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      8 months ago

      Hey, Mee1.

      Thanks for posting on this thread!

      We understand that you're still experiencing an issue with Alexa not finding your Roku, and we apologize for any inconvenience this may have caused you. 

      To assist us with the investigation, please supply the following details below:

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Amazon Alexa Model
      • Alexa App Version

      We'll be able to pass this along to the engineering team for review. Please get back to us. 

      Best,
      The Roku Community Team