Welcome to the Roku Community, cpratt!
Thank you for bringing this to our attention. We're here to provide further information and help you contact the proper support.
As this is an ONN Roku TV, it is important to be aware that the manufacturer produces its own player hardware. This means that for any additional support or assistance, it is best to contact the manufacturer directly. They will be able to provide the most accurate and tailored help for your specific model.
You may reach them here: ONN Support
I hope you find this information helpful.
Best regards,
Carly
