Forum Discussion

cancunia's avatar
cancunia
Binge Watcher
2 years ago

Roku 3 4200X - Error 003 after Factory Reset

  Serial Number is 1GU44G110762 Device Model is Roku-3 Device ID 4200X Device was working before Factory Reset, but now will not download software and gives Error 003. All the usual suggestions ...
cancunia's avatar
cancunia
Binge Watcher
12 months ago

Hi again RokuReynan-L 

It's now been another week with no news from Roku Support, so that's a month with no updates at all from Roku. I understand that you are a moderator on the forum so I do not think this is your fault but I would appreciate it if you can ask for a status update from big Roku on this problem?

As I mentioned above, it's now a month since the problem with a supported device not being able to get updates after a factory reset. 

Thanks in advance for your continued help.  

cancunia's avatar
cancunia
Binge Watcher
11 months ago

Hello again,

RokuReynan-L 

Another 4 weeks have passed. Just tried my Roku 3 again and still the same problems.

Please can you ask Roku support to put some priority into the resolution of this problem, or offer me a replacement device. 

 

Thanks

 

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    11 months ago

    Thanks for keeping in touch, cancunia!

    We are doing our best to get back to you as soon as possible. However, our appropriate Roku team is still investigating this issue, and we still haven't received any feedback.

    Further developments about the investigation will be provided as an update in this thread.

    We are working diligently to attend to your concern as soon as possible and hope for your patience and understanding.

    Regards,
    Chel