Forum Discussion

cancunia's avatar
cancunia
Binge Watcher
9 months ago

Roku 3 4200X - Error 003 after Factory Reset

 

Serial Number is 1GU44G110762

Device Model is Roku-3

Device ID 4200X

Device was working before Factory Reset, but now will not download software and gives Error 003.

All the usual suggestions have been tried but no success:

Different ISP

Tethering via Mobile Device and using Mobile Data

Ethernet instead of WiFi 

Roku Express on same network is working fine

Packet Capture via Wireshark shows network connectivity to various Roku Servers & AWS servers.

Suspect there is an error somewhere in the Roku server configuration.

Please can Roku investigate and resolve?

Thanks

 

6 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    9 months ago

    Hi, cancunia.

    Greetings from the Roku Community!

    Thanks for bringing this to our attention that you're having an issue updating your device software.

    We appreciate your providing us with the details we needed. Rest assured, we will forward this information to the appropriate Roku team for review. 
    In the meantime, we're grateful for your patience and understanding as we work on this.

    If there's anything else, please let us know.

    Regards,
    Reynan

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        8 months ago

        Hi, cancunia.

        Greetings from the Roku Community!

        We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available.

        Thanks for your continued patience. Do not hesitate to let us know if you have any additional feedback.

        Regards,
        Reynan