Forum Discussion
Thanks for the posts.
Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Danny
I have a Roku 4 i am nor able to connnec to any remote
I brought it to another TV where another SECOND Roku is currently working and switched them out This one that works is a different modelI was able to connect this.
Both of these accept a WIRED connection. With the second one - I connected wired WIRED connection then updated the wireless connection (I recently installed a new router) And connected it to a remote.
But the first roku is stuck on the main ROKU screen playing the hynoptic music. No remote will work with it. and the roku app on my Android cell phone doesn't see it.
HAS this first one died? Lights on still on the roku.