Remotes continualy loose paring
We have 2 4K streaming sticks and both are continuing to lose the pairing for the remotes. I have replaced the batteries with new ones. My basement stick has lost the pairing 2 times this week so I...
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I am using the USB power adapter.
If you're already doing that, see if there's a "power saving" option under Settings->System->Power and disable it if it's there. I do not have an option for Settings->System->Power.
One other thing to try is to set your router's Wi-Fi channel to a fixed channel if it's set to "Auto. I will have to have someone look for me I have no idea how to do it
Hi treasuredphotos,
Thank you for keeping us posted here in the Roku Community!
We understand you're having a problem with your Roku remote. We're happy to help you. Please follow these troubleshooting steps below:
- Press the Home button on your Roku remote.
- Scroll and select Settings.
- Select Remotes & devices.
- Select Remote.
- Choose your voice remote from the list and select Set up remote for TV control.
- Follow the on-screen prompts to complete the process.
We hope this helps.
Kind regards,
John
