Hi Stevebecker
Thanks for reaching out!
It appears you are having issues with the power button on your new Roku remote. You may need to set it up in the settings first. Here's an additional link for more detailed instructions.
Hope this helps!
Roku Community Team
That's likely because when you purchased the device it went through the setup wizard for the TV controls.
Go back to them and you can set it up again.
Go to Roku Home Screen
Press the Home button on the Roku remote.
Open Settings
Scroll down and select Settings.
Go to Remotes & Devices
Select Remotes & devices > Remotes.
Select Your Remote
Choose the remote you’re using (usually labeled "Voice Remote" or similar).
Set Up Remote for TV Control
Select Set up remote for TV control.
Roku will guide you through a setup process where it tries to detect your TV brand.
Follow the On-Screen Instructions
Roku will play some sounds to test if the volume and power buttons are working.
Follow the prompts and respond accordingly (e.g., “Yes” if you hear music stop, etc.).
