Forum Discussion

kkg311qt's avatar
kkg311qt
Newbie
3 years ago

Remote won’t pair light blinking but stuck on pair your remote screen

I'm having the same issue as noted by all above; tried the steps in the troubleshooting guide, and still cannot pair my remote (and it's on the setup screen after the factory restart, so can't utiliz...
remotes
Mneldner's avatar
Mneldner
Newbie
3 years ago

Our remote is having the same issue, went through the trouble shooting steps. The device is plugged into the usb on the TV and the power source is the wall plug. Please help! The unit is only 2 months old and unpaired when we went to change the batteries.

RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi Mneldner,

Thanks for your first post in the Roku Community!

We understand you are having difficulties in pairing your Roku remote. We will work with you to know what went wrong so we can assist you further and fix the issue. Can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

We recommend that you try to re-pair your voice remote with your streaming device. Start here for step-by-step instructions:

Put your streaming device in pairing mode:

  1. Remove the power cable from your streaming device
  2. Wait at least 5 seconds
  3. Re-connect the power cable
  4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
  5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

  1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
  2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
  3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

If the behavior continues, review the suggestions for more troubleshooting steps to try to resolve the issue further: How to set up your Roku voice remote | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

  • jfeltrop's avatar
    jfeltrop
    Newbie
    3 years ago

    I am having the same problem....pairing lights are blinking but stuck on "pair your remote" screen

    • jfeltrop's avatar
      jfeltrop
      Newbie
      3 years ago

      I have tried all the fixes and nothing is working to move past this screen.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi jfeltrop,

        Welcome to the Roku Community!

        We're here to help with your remote issue. We understand that you are having difficulties pairing your Roku remote.

        For us to isolate your remote issue, it would be very helpful if you could answer the following questions:

        We look forward to hearing from you and looking closely into this issue. Thank you!


        Best regards,
        Mary

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    8 months ago

    Hey everyone,

    It looks like this issue has been resolved for most users!

    If you're still experiencing this issue:

    • Start a new thread in the Community.

    We'll be closing this discussion now.

    Thanks for your patience! 

     

    Best,

    The Roku Community Team