Forum Discussion

Celeste2320's avatar
Celeste2320
Reel Rookie
5 years ago

Remote won’t charge for days

My roku remote won’t charge. The green dot will blink. I’ve had it on the charger for 3 days and no improvement. I have tried to do a reset by pressing pair button for 20 seconds. I have also switch ...
remotes
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi Celeste2320

We're sorry to hear about the issue you're running into.

Please reply here with the serial number of the Roku device associated with your Voice Remote Pro. It can be found at the back or underneath the player itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Cutter1019's avatar
Cutter1019
Newbie
3 years ago

Karisa,  I’m having the exact same issue and this remote is less than six months old.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hi Cutter1019

    Thanks for the post.

    We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

    With more information, we can assist you further.


    All the best,
    Kariza