Forum Discussion

FJB2020's avatar
FJB2020
Streaming Star
2 years ago

Remote Voice Feature Error keeps popping up: "Sorry, unable to receive audio from your remote...."

It isn't the problem.Mine was brand new and did the same thing.They sent another remote even thought I told them it was not the remote.The same thing still is driving me crazy and they do not help at...
remotes
Tsings's avatar
Tsings
Newbie
2 years ago

Same!! I've done ALL the things that they suggest on this thread. Multiple times. No go!

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Tsings,

We hear and completely understand you. This is not the experience we want you to have. We also appreciate the steps you have taken in an attempt to fix this issue.

We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • The error message you've been receiving.

Ensuring all the information you will be providing is precise and complete would greatly impact our appropriate team's investigation. We look forward to your response.

Sincerely,
Janadee