Forum Discussion

FJB2020's avatar
FJB2020
Streaming Star
2 years ago

Remote Voice Feature Error keeps popping up: "Sorry, unable to receive audio from your remote...."

It isn't the problem.Mine was brand new and did the same thing.They sent another remote even thought I told them it was not the remote.The same thing still is driving me crazy and they do not help at...
remotes
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, FJB2020

Thanks for posting here in the Roku Community.

We're sorry to hear about the issue and experiences you've had, and we'll do our best to assist. We'd like to collect further information for us to determine the proceeding actions to take.

  • What specific Roku device you are having issues with?
  • What behavior does the issue display?
  • When was the issue first encountered?

With more details, the better we can assist.

Best wishes,
Kash

  • FJB2020's avatar
    FJB2020
    Streaming Star
    2 years ago

    Roku ultra. It pairs up and works and immediately quits working. I bought it from you this year. I have been on the phone with several people from Roku and they finally blamed my internet provider. Nice way to not help. I decided to live without the voice service but what is aggravating is your watching Roku and in the corner of your screen it keeps giving me a message even when you turn it off. It’s annoying. 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi FJB2020,

      Thank you for keeping us posted here in the Roku Community!

      We apologize for the inconvenience. We'll be more than happy to assist you further. Could you provide us with the serial number of your Roku Ultra? Can you please send us a photo of the error message that you're getting?

      We'll wait for your response.

      Thanks,                                                                                                                                                      John

      • FJB2020's avatar
        FJB2020
        Streaming Star
        2 years ago

        This is the message that appears on my tv Sorry, unable to receive audio from your remote.If this continues, try repairing your remote again.    I figured ok your product does not work and you have not helped so I will use it without voice activation. Problem is why do I have to tolerate seeing this message on my tv all the time? SKU #4802R.  All ROKU has done is constantly provide different people who although polite and respectful , ask the same questions over and over again without any results . The final outcome was to blame my internet provider. Unacceptable for $85.00