I’m having the same problem with my remote and using the microphone. It’s worked fabulous until now. Every time I try the voice function, I get the prompt “Sorry, unable to receive audio from your remote.” Or “Press and hold the microphone Burton while you speak.” I am holding the button. This is the rechargeable Pro remote. I’ve already done all the trouble shooting suggested with no results. Can you guide me further please?
Welcome and thank you for posting here in the Roku Community, Hearsawho!
We appreciate you for letting us know about your concern.
In this instance, we will request additional reinforcement from our Support team. Kindly send us a PM here together with the serial number of the Roku player your troubled remote is connected to. To send a PM, kindly select my username, View Profile, and on the right side of the page, select Send this user a private message.
We'll be waiting!
Best regards,
Carly
I had the same problem. My Roku Ultra had two remotes paired to it. One remote handled voice commands perfectly. The other did not. I tried customer support. Nothing they suggested worked either. I finally just bought another remote and I have had no problems since.
