Hello I have also got the same issue. When I try and use the voice button it says ‘unable to hear you’. The unit is brand new, I’ve only been using for 2 weeks and have enjoyed the voice search function. It just stopped working suddenly.
I’ve tried repairing the remote, new batteries, factory reset on the Roku stick. Nothing is working.
This is my first Roku product and I was originally very pleased with the controller and the Roku user interface design. But this is a real let down. If I can’t get it working I’ll have to return the item to the retailer and try and swap it for an Amazon fire stick instead.
Model number RC-FA1 serial 3226001242
Software version 12.50 build 4169
My ROKU ultra is still under warranty. This remote is junk. The pop ups on my tv screen have never stopped. I turned off voice activation so I won’t get tv screen pop ups but they still appear non stop and ROKU has done absolutely zero about this issue even though multiple people are experiencing the problem. No recall and no admittance that the remotes are inferior. ROKU should be ashamed.
ROKU please do a total recall on your **bleep** voice activated remotes. I can’t stand the pop ups on my tv screen. You fix nothing. You have an employee overseas go through the same exact questions every time. Your remotes don’t work. It’s not ALEXA.
Thanks for posting here in the Roku Community, FJB2020.
Firstly, we sincerely apologize for any trouble and inconvenience this may have caused your streaming. We completely understand your sentiments regarding this matter.
Please be informed that the appropriate team is fully aware of the randomly pop-up battery notification and is determining the cause. In the meantime, the team is finding you the best resolution for this, and since you are experiencing the same thing, we'd be more than willing to include your device in the correction process.
With this being said, kindly provide us with the following details below:
Furthermore, could you please provide us with more details about the issues you are currently experiencing with your Roku remote? We'd like to further assist you with this.
We'll be anticipating your response as we are more than eager to help you resolve this.
Best regards,
Carly
This is still popping up on my screen every day and you should by now admit that you have a defective remote control.If I turn it off I get messages and when it’s on I get notifications. I showed you a picture when you asked for it and 5 months later it still is occurring and ROKU still doesn’t acknowledge the flawed remote controls
