I have a RC834 I bought at Walmart for my Insignia NS-24DR220NA18 1-2 months ago. The vocal commands and reading of the remote via the TV was fine yesterday. Today, I hold down the voice button and nothing happens for 5 seconds, then this pops up (see attachment #1)
"Sorry, unable to receive audio from your remote. If this continues, try pairing your remote again."
The remote is also not being registered by my TV (see attachment #2)
First off, I checked for a new update, which my TV hadn't updated yet, but still no change. Restarted TV, then unplugged TV (not doing that again, please, not easy to unplug TV.) I WILL NOT FACTORY RESET TV AT ALL. So don't even attempt it yet.
Oh, by the way, I bought a RC834 for my living room TV and its voice command isn't working either. Could be a coincidence, but I doubt it. This must be on your end. Please fix it.
