Forum Discussion

Rbatten1's avatar
Rbatten1
Newbie
2 years ago

Remote to my TCL 43 inch TV runs slow.

I have the same problem with the remote on my 65” TCL remote. I have two smaller TCL tvs & they all have the same problem. Hours on the phone with TCL is a waste. Each time I call they all want to repeat the same tests. Waste of time. Some on line suggestions help for a short time but not long. I think it is simply a problem with these tv makes and they refuse to fix it. I also had a problem with the sound not coming on when turning the tv on. Many hours later they replaced it with a refurbished tv. Now the remote is terribly slow to respond. Guess there is a reason this brand is cheaper than the competition.

remotes

4 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Rbatten1,

    Thanks for posting here in the Roku Community!

    Have you tried restarting the system of your TV by unplugging it from the wall outlet for a minute and plugging it back in right after? You can also restart the system by going to Settings > System > Power > System Restart and see if it fixes the issue.

    We hope this helps.

    Kind regards,

    Eunice

    • Jcostamagna's avatar
      Jcostamagna
      Newbie
      2 years ago

      I have the same problem and have definitely tried restarting in numerous ways.  Nothing seems to work.  Do these TVs have a limit of how much data can be stored on them? Anything else you can recommend? I am ready to throw this thing out.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        2 years ago

        Jcostamagna 

        Some users just add a Roku streaming device (set top player or Streaming Stick) to the RokuTV in order to upgrade the experience.  

        I know my Insignia RokuTV (smaller kitchen TV) is getting as slow as molasses navigating the menus and selecting or exiting channels/apps.  The internal hardware is just struggling with the demands of the Roku OS and the channels/apps.

        Having several different setups, I personally prefer a simple TV with a HDMI attached Roku device over an integrated RokuTV.  Not only is the performance better, but I don't have to worry about Roku software updates affecting my OTA/antenna watching experience.  Basically, I let the TV do its thing, and Roku do its thing.  

  • 615homerepair's avatar
    615homerepair
    Newbie
    12 months ago

    We have the same problem, anther thing we didnt realize when we purchased the tv is you cant gat a remote with actual numbers to work with this, we really regret this purchase.