Forum Discussion

BDP's avatar
BDP
Reel Rookie
3 years ago

Remote scans tiles without stopping

Roku has gone wild!  The remote scans tiles without stopping or reversing when directed.  This is occurring on more than one TV.  Is anyone else experience this; and does anyone have a clue how to correct it?

I'm about to give up on Roku!

 

Thank you. 

9 Replies

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  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    3 years ago

    Hello! BDP,

    Thanks for the posts.
    We would be more than happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? If so, what channel and what version or build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Steps to reproduce the issue you are seeing

    Once we have this information, we will be able to investigate further. 

    Thanks,

    Arjiemar

    • BDP's avatar
      BDP
      Reel Rookie
      3 years ago

      Hi, Arjiemar,

      I will work on your requests and get back to you.

      As you may see, I am not the only person experiencing this frustration.

      Best,

      BDP

    • QnMimi's avatar
      QnMimi
      Newbie
      3 years ago

      My TV is doing this too

      TCL model 50s525, hardware id c113x, serial number x0010067ammj, software version 12.0.0, device id s0444027ammj

      mimi66779@aol.com

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 years ago

        Hi QnMimi,

        Welcome to the Roku Community!

        We will be more than happy to look further into this issue with the Roku remote, but we will need more details. Can you please provide the following information:

        • Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Steps to reproduce the issue you are seeing

        We will be able to forward this information to the appropriate Roku team so they can conduct more investigations once we collect the information.

        Thanks,

        John

  • Kque's avatar
    Kque
    Reel Rookie
    3 years ago

    Mine has been doing the same thing! Drives me crazy. Seems like it started doing this about a month ago. Did Roku change something with their interface? KB

  • Kdanon's avatar
    Kdanon
    Newbie
    3 years ago

    Mine is doing the same on both of my tvs. It started about a month ago for me as well. 
    yes…very frustrating. I’ve tried resetting things but that didn’t help. It is worse on some channels more than others.

    i would appreciate guidance to correct the problem as well.

    Thank you.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi Community users,

      Thanks for keeping us posted about the Roku remote.

      Could you please give the details that RokuArjiemar posted?

      Once we get that information, we will pass this along to Roku appropriate team for investigation.

      Best regards,

      John