Remote only controls volume and on/off
did anybody found find a solution for "Roku Remote only controls volume and on/off" ? I have a 75" TCL roku tv (75S421") and my remote can only power on/off the TV. After the TV turn on complete...
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I have a 65” TCL with ROKU and am having similar problems with my Voice / standard battery remote. This is the second remote purchased as the original remote failed as well. My current remote was operational until 9 MAR 24. Observation was that I had paused a program on Peacock for dinner and when I went back, all I could do was adjust the volume up and down and turn the tv on and off. None of the other buttons including the play/pause button, the four preprogrammed buttons, up down left right - nothing but power and volume worked.
I used my cell phone camera to verify the IR was illuminating and observed the IR blink when the power and volume buttons were mashed but none of the other buttons would illuminate the IR when mashed.
I measured the batteries voltage at 1.5VDC but replaced them with new batteries that measured 1.6VDC. Same indications were observed with the IR blinking with power and volume buttons with the fresh batteries.
How long are the remotes supposed to work? Mine failed a month after I couldn’t return it through Amazon.
Hi Irdkawi,
A warm welcome here in the Roku Community, and thanks for the additional information!
We'd love to further investigate this issue that you had with the Roku remote. May we know what Roku device you are using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
We'll wait for your response.
Thanks, John
I’m having the exact issue with my Roku remote. It will turn my 55” Vizio tv on/off and control the volume. However, Homescreen and all other buttons do not function. We’ve done nothing out of the ordinary use.
I have a Roku Streaming Stick and I’ve replaced batteries and the remote was purchased about 2 months ago.
Hi clarioncall,
Greetings from the Roku Community, and thanks for letting us know!
We understand you're having a problem with the Roku remote. We're happy to assist you further. Please follow the troubleshooting steps below.
- Remove the power cable from your streaming device.
- Wait at least 5 seconds.
- Re-connect the power cable.
- Wait for your streaming device to power on and the Home screen to appear on your TV.
- Once you see the home screen, try to use your remote to control your device.
You may also want to check out this support article here for more troubleshooting steps.
Kind regards,
JohnTo @John… really?
