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TNDave's avatar
TNDave
Binge Watcher
5 years ago

Re: UPDATE: Did your Roku remote lose volume and TV control after the latest update? Check here!

I have two voice remotes for ROKU Ultra, that have worked well for months controlling TV power and volume, one started losing TV control, replaced batteries in both. Now I have lost TV control on both. I have tried removing batteries, unplugging ROKU, repowering ROKU, installing batteries, re-pairing, and remote TV control set up multiple times.  Tried "forget remote", and re-pairing. Nothing works. When trying to set the remote for TV control, get the music, but when I click on "Yes, music is playing" it instantly goes to remote is ready, does not ask if music is playing again. but no TV control. After multiple tries one remote now controls volume, but not power. (edit, now that one is not working again)The other one still sa ys remote is ready after clicking on "Yes, music is playing", but has NO control of TV. I have spent about 5 hours trying everything, cannot get TV control back!

ROKU Ultra 4670RW,serial YJ008F611070, SW ver 10.0.0 build 4209-46, updated June 24.

Remote 1- Enhanced voice remote, RC497, firmware 2.01.19.108

Remote 2- Enhanced voice remote, RC506,firmware rtn.4120

Love ROKU (We have three), but this remote fiasco is ruing the taste.

HELP

 

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    • TNDave's avatar
      TNDave
      Binge Watcher
      5 years ago

      I had already read that thread, did not help, and as I stated in my post, my remotes did not stop controlling my TV until YESTERDAY, July 3rd.  I followed the suggestions to no avail.  There is definitely something wrong with the latest update.  Assuming that my remotes kept working after the update until I replaced the batteries, triggering the firmware fault?

      I cannot get the setup to control the TV function to work now, as I stated, as soon as I click on "Yes, the music is still playing", it immediately says remote is set up, never advancing beyond the first appearance of the "Yes, music is still playing" button. This is true on both remotes.

      I hope someone at ROKU realizes the firmware is in serious need of a fix!

       

       

      • VAR's avatar
        VAR
        Roku Guru
        5 years ago

        It seems they continue to make changes that ends up doing more damage

  • TNDave's avatar
    TNDave
    Binge Watcher
    5 years ago

    OK, I have a theory why this is happening to many.  I have Three ROKU Ultras, the one that quit allowing TV control with the remotes is a 73" Mitsubishi WD-73833 DLP set.  I was controlling TV just fine until I replaced batteries in the two remotes used on it.

    Theory:  I think they removed a lot of codes for older sets, the remotes hold their taught codes until batteries replaced, then the codes do not exist to re-program the remotes.  

    Another of my three TVs is also a Mitsubishi WD-60c9, a somewhat newer but still a pretty old DLP set. The remote used on it still works, but I am afraid that when the batteries on it's ROKU remote need replacing (won't be long, as all three ROKU Ultras were purchased and installed within a week), it too will not be programmable.

    The thing that is strangest to me is that when trying to program the two remotes not working, as soon as I click on "Yes, the music is playing", it goes to "Your remote is programmed", but they do not work. I never get to "No, the music has stopped"!  

    If ROKU has removed the codes need to get my two Mitsubishi DLP sets working again, PUT THEM BACK!