TV turns blank after the software update
My tv flashed that a software update was required. Afterward, the tv turns on but is blank. My phone roku remote app is showing my streaming stick is not available on this nextwork. Everything worked...
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WTH was this update for ! seems many of us now can't use or streaming services. Nice going Roku because YES I have tried every thing to get it back online, to no avail , not to mention the wasted time messing with it. Just ordered a fire stick. I am done with this mess.
In the same boat as DonewithRoku!.
Screen went blank out of nowhere. Did a factory reset- Had the no connection to internet message- rebooted that. Got it to work however only by using voice on the remote- the power button would not turn the product on or off. worked for an entire freaking day- now screen black again. It seems you have a serious issue here folks. And this is for my 87 year old mom- I live 90 minutes away! I cannot drop everything and come to attempt to fix this. TV is almost all she's got at this stage of her life. This product is only a year and a half old folks. How to fix this?
Hi donewithrooku DHop,
Welcome to the Roku Community!
We understand that you have been experiencing issues with your Roku devices after the software update. We appreciate the troubleshooting steps you have taken and are more than willing to assist you with this issue.
To investigate the issue further, we kindly request the following details:
- What is the OS version of your Roku device/TV? (You can find this information in Settings > System > About)
- When did you first experience the problem?
- Was the system update automatic, or did you initiate it?
- Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
Providing this information will allow us to offer you further assistance.
We look forward to your response.
Best regards,
Riamie
