Forum Discussion

PpPDX's avatar
PpPDX
Reel Rookie
5 years ago

Turn off (disable) remote finder

All of a sudden the Remote Finder function is enabled, and the locator sound goes off frequently. I never turned this on. I’ve had the Ultra Roku for about 2.5 months without this ever happening befo...
remotes
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Thanks for the update, PpPDX

If you were in touch with our Support team recently and still need further assistance, we would continue to reach out to them as they would best be able to assist you moving forward.

Thanks,
Mary

Janedoe67-'s avatar
Janedoe67-
Newbie
4 years ago

My remote is doing the same thing. No matter what I push the beeping on the find remote comes up on the TV and remote starts beeping and when I push any button it stops but then starts back up. I have to take the batteries out to get it to stop. I am now using the app on my phone because it won’t stop beeping. How do I get it to stop? Is it actually the remote or is it the TV? Can I turn off find remote in my tv settings? 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Janedoe67-

    Thanks for the post.

    Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny