Forum Discussion

DougGeib's avatar
DougGeib
Newbie
2 years ago

Re: Streaming stick plus long range Wi-Fi receiver

I have the Streaming Stick+ model 3810X. The power cable broke, so I tried to find a replacement. Every link that went to the WR001 power cable. Came up with the WR002 model. I got the cable and had to get an adapter to put it on the roku. Still came up with the 'Not Connected' message. I factory reset the device by got a message that read 'Advanced Wireless Receiver not found'. Does the WR002 not work on the device? If so, how do I get a WR001 power cable?

16 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    As you've discovered, the WR002 can't be used in place of the WR001 and unfortunately the WR001 is no longer available.  Perhaps RokuMaryEF can provide some help.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hi DougGeib,

    Thanks for sharing this issue with the Roku Community! We're here to help and just sent you a private message to offer more assistance. We're really looking forward to hearing from you and working together to resolve this issue!

    Best regards,
    Jharra

    • COP's avatar
      COP
      Newbie
      11 months ago

      Exact same issue… Not realizing it, ended  up with WR002.  Tried an adapter, no luck - Old stick does not recognize.. .  Any way to relearn or upgrade firmware?

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        11 months ago

        Hello! COP,

        Thank you for posting in the Roku Community!

        Your communication regarding the problem you are experiencing with your older Roku streaming stick not working with WR002 is greatly appreciated. We are happy to be of service.

        Please check your inbox as we have given you a private message to assist you further with your matter.

        Regards,
        Arjiemar